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FAQ

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Covid-19

We are following the guidelines of the Dutch government. Until further notice, the closing period will last until March 15. We really hope to see you again at March 16!

Due to the newest Covid-19 regulations, the Erasmus Sport Center is closed until March 15. This means that the sports center itself is closed as well. But, our online doors are still open! You can join our recorded workouts on the time and/or day that fits you best! Besides that, we are offering live Zoom classes 12 times a week! Click on the question 'For what activities can I use my sports pass at the moment?' for more information.

We currently offer an alternative sports offer that is fully adapted to all measures related to the Corona virus, such as: tennis, workouts (recorded workouts and live workouts), padel and personal training! We also regularly organize fun activities and events. Some examples: an online running event, an online escape room and a cooking class! We are organizing these events and activities for our members, because we would like to have something suitable for every member in these strange times.

Use our tennis courts for free
With your Erasmus Sport pass, you can play tennis for free at Erasmus Sport! Click here to make a reservation. To reserve a court, you need to login first. Log in with the username and password you used for buying a sports pass in our webshop. Forgot your username and/or password? Then go to our webshop and click on 'Forgot username and/or password'. We will send you your login details immediately! Are you experiencing any problems with logging in? Please let us know by sending an email to info@erasmussport.nl.

Note: to make sure that you can play tennis safely, you need to bring your own tennis racket and tennis balls. Besides that, it's only allowed to play singles.

Live Zoom classes 
You can participate in at least 1 group class every day! These group lessons are given by our own instructors and can be followed via Zoom. Click here to check out our schedule. On this page, you can also find the link to the Zoom classes and other additional information.

Recorded group classes
Through our website, you can also join our recorded group classes! This allows you to train at a time that suits you best! Curious about the classes we are offering? Click here to check out our classes. Before seeing our classes, you need to log in first. Use the username and password which you used for buying a sports pass. Forgot your username and/or password? Go to our webshop and click on 'Forgot username and/or password'. We will send you your login details immediately! Are you experiencing any problems with logging in? Please let us know by sending an email to info@erasmussport.nl.

Personal training
Would you like to exercise, but do you prefer to do this under the supervision of a professional? No problem! We offer personal training and duo personal training! For only € 19 per person you can participate in 2 personal training sessions with a friend. Do you prefer to go alone? That is of course also possible! For € 29 you get 2 personal training sessions from our personal trainer. Did you know that we also have a temporary, special Corona deal? For € 20 per person (and per session) you can use DUO Personal Training together with a friend! You can participate in as many sessions as you want! 

Do you have a question about our offers? Send an email to pt@erasmussport.nl. You can also email this e-mail address to make an appointment.

Padel at Padelclub Victoria
With your Erasmus Sport pass you can play padel twice for free at our partner Padelclub Victoria! Make a reservation in advance by clicking here . Note: due to the current Covid-19 regulations, you can only play singles.

Yes, we do! We offer personal training and duo personal training! For only € 19 per person you can participate in 2 personal training sessions with a friend. Do you prefer to go alone? That is of course also possible! For € 29 you get 2 personal training sessions from our personal trainer. Did you know that we also have a temporary, special Corona deal? For € 20 per person (and per session) you can use DUO Personal Training together with a friend! You can participate in as many sessions as you want! 

Do you have a question about our offers? Send an email to pt@erasmussport.nl. You can also email this e-mail address to make an appointment.

Awesome to hear that you would like to join our online classes! Our instructors recorded workouts to make sure that you can safely workout from home!

You can find our online classes here: 'Classes'. To join the classes, you need to login first. Log in with the username and password you used for buying a sports pass in our webshop. Forgot your username and/or password? No problem! Then go to our webshop and click on 'Forgot username and/or password'. We will send you your login details immediately! Are you experiencing any problems with logging in? Please let us know by sending an email to info@erasmussport.nl.

Awesome to hear that you would like to reserve a tennis court! You can reserve a court online by clicking here . To reserve a court, you need to login first. Log in with the username and password you used for buying a sports pass in our webshop. Forgot your username and/or password? Then go to our webshop and click on 'Forgot username and/or password'. We will send you your login details immediately! Are you experiencing any problems with logging in? Please let us know by sending an email to info@erasmussport.nl.

Note: to make sure that you can play tennis safely, need to bring your own tennis racket and tennis balls. Besides that, it's only allowed to play singles.

Yes, please! To make sure that you can play safely and since our sports center is closed, it's not possible to hire tennis rackets and tennis balls at our service desk. Sorry!

We will communicate the latest details immediately on our social media channels (Facebook, Instagram) and through our website. We would advise you to keep an eye on these channels. Besides that, we are sending newsletters to our members every now and then. Are you nog receiving these newsletters, but do you want to receive them? Please check your email address through our webshop. Go to 'My profile' and click on 'My data'. Here, you can check your email address and, if needed, you can change it here as well.

Unfortunately, it's not possible to prematurely terminate your Erasmus Sport pass. Of course, we hope you will stay a member of Erasmus Sport, because we are offering an alternative sports program which you can use to do a workout during these crazy times. But, of course, we can imagine that you have some questions about compensating the costs of your sports pass. At the moment, it is also an unclear period for us and we closely follow the decisions of the government. We will inform our members as soon as we receive new information.

Do you have any questions about getting a refund for you sports pass? Please send an email to info@erasmussport.nl.

If you have any other questions, you can send it to the same email address. But you can also chat with us! Click here to go to our Facebook page and here for Instagram.

Website algemeen (online classes en baanreserveringen)

Twee mogelijkheden: of de combinatie van gebruikersnaam en wachtwoord (hoofdlettergevoelig) klopt niet, of je hebt geen geldige sportpas. Zonder geldige sportpas kun je namelijk geen banen reserveren of online lessen bekijken. In onze webshop kun je dit zelf controleren. Als je daar wel in kunt loggen ligt het niet aan de combinatie van gebruikersnaam en wachtwoord. Ga dan in de webshop naar ‘Mijn profiel’, ‘Mijn geschiedenis’ en ‘Mijn Sportpas’. Daar kun je zien of jouw sportpas wel actief en geldig is. Als daar geen actieve en geldige sportpas staat kun je altijd een nieuwe aanschaffen onder ‘Sportpassen’. Denk je dat dit niet klopt, omdat je wel een geldige sportpas hebt? Mail ons dan naar info@erasmussport.nl. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer.

Reserveren tennisbaan of squashbaan

Met een geldige sportpas kan dat via onze website! Klik op ‘Book court’ en log in met je inloggegevens van onze webshop. Heb je nog geen inloggegevens maar wel een geldige sportpas? Ga dan naar onze webshop en kies de optie ‘Wachtwoord en/of gebruikersnaam vergeten’. Volg vervolgens de instructies waarbij je het mailadres opgeeft dat wij van je hebben genoteerd toen je je sportpas bij ons kocht. Let op: maak geen nieuw account aan als je al een sportpas hebt. Je hebt al een sportpas, dus ook al een account. Als je een nieuw account aanmaakt herkent het systeem je niet en kun je nog steeds niet inloggen. Toch een nieuw account aangemaakt en werkt het nu niet? Mail ons dan naar info@erasmussport.nl. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer.

Jazeker, maar niet via onze website. Je zult dan even langs onze service desk moeten komen om meteen twee dagpassen af te rekenen.

Je kunt 24 uur van tevoren reserveren. Dat geldt zowel online (voor sportpashouders) als bij ons aan de servicedesk (voor sportpashouders en als je geen geldige sportpas hebt).

Je kunt maar één reservering tegelijkertijd maken. Zodra het tijdslot dat jij had gereserveerd is afgelopen, is het wel weer mogelijk om een volgende reservering te maken. Als je geluk hebt kun je dan dus ook het aansluitende blok weer reserveren. Of alvast een reservering maken voor morgen natuurlijk.

Webshop algemeen

Heb je je spamfolder gecontroleerd? Als je daar ook geen mail ziet kun je het beste even mailen naar info@erasmussport.nl. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer (als je al een sportpas hebt).

Mail ons naar info@erasmussport.nl, dan lossen wij dit voor je op. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer.

Ga in onze webshop naar ‘Mijn profiel’, ‘Mijn geschiedenis’ en ‘Mijn Sportpas’. Daar kun je zien of jouw sportpas nog actief en geldig is en tot wanneer. Als daar geen actieve en geldige sportpas staat kun je altijd een nieuwe aanschaffen onder ‘Sportpassen’. Denk je dat dit niet klopt, omdat je wel een geldige sportpas hebt? Mail ons dan naar info@erasmussport.nl. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer.

Inschrijven groepslessen en fitness tijdsloten

Via onze webshop! De groepslessen zijn pas zichtbaar als je bent ingelogd.

Een dag van tevoren vanaf 12:00 uur ’s middags. En zolang er nog plek is kun je je uiteraard ook op de dag zelf nog inschrijven.

Ben je wel ingelogd? De groepslessen en fitness tijdsloten worden pas zichtbaar als je bent ingelogd.

Wordt jouw les wel gegeven op de dag die je hebt aangeklikt? Controleer de datum boven in beeld even. Die staat standaard op vandaag, maar misschien wil je je inschrijven voor een les die pas morgen wordt gegeven? Pas dan de datum even aan. Daarnaast worden er twaalf verschillende groepslessen tegelijkertijd in hetzelfde overzicht (in alfabetische volgorde) weergegeven. Op sommige doordeweekse dagen bieden we meer dan twaalf verschillende lessen aan en dan staat jouw les misschien op pagina 2? Onderaan de pagina kun je dan naar de volgende bladzijde. Vanwege de alfabetische volgorde zullen dat vooral de lessen als Zumba, Zumba Step Style en Vinyasa Yoga zijn. Klopt het nog steeds niet? Mail dan even naar info@erasmussport.nl.

Sorry, op dit moment niet. Maar als iemand zich bij ons afmeldt, komt dat plekje weer vrij op het moment dat we dat verwerken. Het kan dus de moeite waard zijn om op een later moment nog een keer te kijken.

Als je moet betalen voor een groepsles of fitness tijdslot, betekent dat dat je op dit moment geen geldige sportpas hebt. Denk je dat dat niet klopt, omdat je wel een geldige sportpas hebt? Mail ons dan naar info@erasmussport.nl. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer.

Voor de meeste van onze cursussen (o.a. squash en tennis) moet je iets bijbetalen. Het bedrag dat je moet bijbetalen ligt wel een stuk lager als je een geldige sportpas hebt. Dit verschil in prijs kun je zien door de cursus te bekijken in onze webshop als je niet ingelogd bent en vervolgens als je wel ingelogd bent. Zie je geen verschil in prijs? Controleer dan even of je nog wel een geldige sportpas hebt! Ga naar ‘Mijn profiel’, ‘Mijn geschiedenis’ en ‘Mijn Sportpas’. Als daar geen actieve en geldige sportpas staat kun je altijd een nieuwe aanschaffen onder ‘Sportpassen’. Denk je dat dit niet klopt, omdat je wel een geldige sportpas hebt? Mail ons dan naar info@erasmussport.nl. Geef ons in ieder geval je voornaam, achternaam en sportpasnummer.

General

The Erasmus Sport Center is situated on the campus of the Erasmus University Rotterdam, located at Burgemeester Oudlaan 50. For the accessibility of the campus and information about parking, please visit https://www.eur.nl/contact. https://www.eur.nl/contact

We are open daily from 08.00-23.00 and in the weekend from 11.00-19.00. 

Note: you can only go to the fitness or group classes when you have a reservation. Book your reservation here: https://booking.erasmussport.nl/ https://erasmussport.nl/fitness/.

Due to the newest Covid-19 regulations, the Erasmus Sport Center is closed until January 19.

When you lose your Erasmus Sport pass or if this pass has been stolen, you should report this as soon as possible. This can be done at our service desk or by email: info@erasmussport.nl.

If the lost or stolen Erasmus Sport pass is used by someone else in the meantime this will be seen as abuse and we will have to take the Erasmus Sport pass (also see our general terms and conditions).

After reporting your missing pass, we can duplicate your Erasmus Sport pass at our service desk. For this, you pay €7,50 administration costs. With the creation of such a duplicate, your old pass loses its validity.

The found objects (clothing, shoes, etc.) are stored in a large cart near the squash courts. Found cards, jewelry, electronics and such are stored at the service desk

If the found objects are not claimed within two weeks, we bring them to the front office of the University Support Centre:  https://www.eur.nl/services/gevonden-en-verloren-voorwerpen

Partners & Sports clubs

Yes! With your Erasmus Sport pass you can visit many of our sport partners in Rotterdam and surroundings, which offer discounts or free use of what they offer.

For an overview of all our partners you can visit  https://erasmussport.nl/en/partnerdeals/.

If you want to join one of our student sport clubs, you can directly contact the club you want to join.

You can find an overview of all our sports clubs here:  https://erasmussport.nl/en/verenigingen/ Here, you just click on the website link of the club. The contact information can be found on the websites of the clubs.

Each club uses different rates, so the amount you have to pay extra differs per club. To get this question answered, it is best to contact the club directly.

You can find an overview of all our sports clubs here:  https://erasmussport.nl/en/verenigingen/

You do need a sport pass for most clubs. You can contact the relevant club to find out what agreements they have about this.

Almost too much to mention! We offer daily group lessons, fitness and sport opportunities without guidance. Furthermore, we offer various courses (which sometimes require additional payment) and we have 23 sport clubs each offering their own program.
With your Erasmus Sport pass you can also visit many of our sport partners in Rotterdam, which offer discounts.

For more information about what Erasmus Sport has to offer, visit the links below:

https://erasmussport.nl/en/bodyfit/
https://erasmussport.nl/en/boks-budo/
https://erasmussport.nl/en/cursussen/
https://erasmussport.nl/en/verenigingen/

Faciliteiten

Due to the Corona virus regulations, it’s not possible to use our lockers.

No, unfortunately we do not have a swimming pool. However, you can swim with a discount at the swimming pool “Oostelijk Zwembad” after showing your student pass. For more information you can check their website: https://oostelijkzwembad.nl

Een baan reserveren kan op de dag zelf aan de servicedesk tegen inlevering van twee sportpassen of aankoop dagpassen. Squashrackets zijn te huur voor €2,50 per stuk en squashballen zijn te koop voor €4,00 per stuk. Je kunt je ook nog steeds inschrijven voor squashcursussen! De deelnamekosten bedragen €10,00 (voor leden, €40,00 voor niet-leden) .

You can reserve a squash court for free. 

Beware: On Tuesday and Thursday evenings it can be very busy on the squash courts, because on those evenings our squash club ‘Tick in de Nick’ is active. So especially on those evenings it is advisable to come by the service desk earlier that day to make a reservation.

Een baan reserveren kan op de dag zelf aan de servicedesk tegen inlevering van twee sportpassen of aankoop van dagpassen. Het reserveren van een baan is kosteloos. Tennisrackets te huur voor €2,50 per stuk, tennisballen te koop vanaf €7,00 per set. Inschrijven tenniscursus ook nog steeds mogelijk voor €25,00 (voor leden, €100,00 voor niet-leden).

Due to the Corona virus, it's not possible to reserve a sports hall.

Due to the Corona virus, it's not possible to use the showers.

Equipment

You can rent various materials and equipment at our service desk. For example basketballs, table tennis bats, and rackets. Some materials can be rented for free, other for a fee and some can only be bought. Due to the corona virus restrictions we do not offer any boxing gloves at this moment. Please bring your own. If you want to know what items we offer you can call us at 010-4081875 or email to: info@erasmussport.nl

That is not needed, but it's allowed.

If you are not sure whether you can borrow, rent of buy certain materials from us, you can always call us on 010-4081875 or send an email to info@erasmussport.nl

Sport classes

Yes, we do. At our service desk you can buy a day pass for €6,00. With this pass you can participate in one or more group lessons or practice another sport on that day. 

If you want to (also) use the fitness facilities that day, you will pay an extra fee of €3,00. To try a training of a club, you need to contact that club.

Due to the Corona virus, you have to apply for all group lessons. Sign up here: https://booking.erasmussport.nl/

Of course, we try to prevent classes from getting cancelled as much as possible.  Occasionally it can happen that no substitute is available in the absence of an instructor. In these cases we will always report this as soon as possible via https://erasmussport.nl/en/roosters-lesuitval/

Lidmaatschap & tarieven

Yes, you can also purchase a sport pass for the period of 1, 3 or 6 months. Check our webshop for the prices of these different passes.

All passes for the fixed periods of 1, 3, 6 or 12 months start on the day of the purchase. So, if you buy a sport pass for 1 year on December 7 2020, this pass will be valid until December 6, 2021.

Our promotional passes are valid for a predetermined period of time, for example up to and including the 31st of August. When you scan your pass at the entrance gate next to our service desk, the screen will always show the expiration date. 

No, this is not possible. The full amount must be paid at once.

No, this is not possible. Our sport passes cannot be terminated, which is why we can offer such good deals with such an extensive program.

No, that's not possible. If you would like to go to the gym, you have to pay an additional fee (check www.erasmussport.nl/tarieven).

EUR employees can buy a sport pass for same rates as EUR students. Check our webshop  for an overview of the different rates.

During the promotional periods in January and September, it is possible that employees will receive an even more favorable rate than for students. To be informed about this, always keep an eye on our website and social media!

Each September and January we have special promotions, where we offer the Erasmus Sport pass at a discount.

In September we also offer special passes for a shorter period of time for members of the ESN (Erasmus Student Network: https://esnrotterdam.nl/ Are you a member of ESN, ask them about the specifications.

Outside the promotional periods we do not have special offers for students who stay in Rotterdam for less than a year, although a sport pass can be purchased for shorter periods of time. For the prices of these passes you can check our webshop.

The price list for the different kind of sport passes can be found in our webshop.

In addition, we always have special offers in September and January. In these months we have special discounts. We will always communicate these discounts via our website and our social media.

At our service desk you can pay for your sport pass with debit card (Maestro and V Pay) and credit card (MasterCard and VISA). In our webshop you can pay with iDeal and credit card. 

At the Erasmus Sport Café you can pay with debit card (Maestro and V Pay).  

When paying with a credit card, the transaction amount will be charged directly to the credit card at the time of the transaction. Due to the corona virus measures we do not allow cash payments in our sport cafe.

No, we do not automatically renew your sport pass. If you want to extend your sport pass, you can do this yourself via our webshop or at our service desk.  When you extend your sport pass you have to again pay the full amount at once.

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